We are hiring for a full-time CAD/CAM Manager at our Downers Grove, IL location. In this role, you will focus on production efficiency as well as ensure workflow runs smoothly, review quality control as well as troubleshoot and lead both internal and external technical support.

Responsibilities (tasks associated with this role):

Internal Technical Support

• Provide support and technical solutions to individual department positions

• Troubleshooting software, printers, mills

• Communication with design company

• Tracking and communicating with manufacturers

• Step 2 technical support calls for equipment malfunctions

• Technical calls to software companies for various inquiries
  
  

External Technical Support

• Work with doctors in an assortment of ways; providing/receiving feedback, product education, IOS support

• Receiving feedback and communicating with other departments

• Communicating with, remoting into, and helping satellite locations
  
  

Quality Control

• Assessing positions on quality and efficiency; overlooking department production

• Design QC; importing and distributing

• Production scheduling assistance per position, overall department workflow scheduling

• Checkpoint for lab Rx case set up, product selection, digital technical evaluation
  
  

Management

• ’Jack of all trades’, ability to jump into any role

• Manage position workloads

• General department inventory management, coordination with positional inventory

• Energize and motivate department members

• High level of communication skills, higher level of time management and organization

• Problem solving, improvising, and self-sufficiency

• Delegates appropriately, arrives early and stays late when needed

• Plans and executes department goals

• Shows “how”, explains “why”

   

Results (expected accomplishments)

Multitasking, time management, organization, communication all must blend at a high level to handle the daily problems that need to be smoothed out. Production minded, has the ability to handle high volume while still maintaining an eye for quality. Orchestrates each department position to function on their own while seamlessly connecting to one another, often filling the gaps in between.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  

Schedule:

• Monday to Friday
  
  

Experience:

• AutoCAD: 3 years (Required)
• Management: 1 year (Preferred)
• Dental Lab: 1 year (Preferred)
  
  

Work Location: In person

This job description is not all inclusive and additional duties, activities and responsibilities may be required of an employee as needed.